Privacy & Legal

Secure Shopping Guarantee

We do our best to provide you with a shopping experience that is convenient while also ensuring your personal information is secure. We have in place industry standard physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look to the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online on our website, please feel free to place your order with us by telephone. Please visit our Contact Us page for more information. Jouer Customer Service representatives are available 24 hours a day, seven days a week, and will be happy to assist you!

Privacy Policy

At Jouer Cosmetics LLC, we respect our customers and their privacy. We have instituted this Privacy Policy to ensure that any personal information we obtain from you during your visit to our website is handled safely and responsibly. We have posted this Privacy Policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us. Your use of our website is subject to the Privacy Policy, as updated from time to time. This Privacy Policy does not apply to any information not obtained through our website. If you have any questions regarding this Privacy Policy, please contact Jouer Customer Service at

1. Personally Identifiable Information and its General Use

We collect and store personal information in several ways at different parts of our website. The information we collect may include your name, email address, age, gender, address, telephone number, user ID, user password, order history, product preferences, current products used, and other identifying information. This allows us to keep a user profile so that we may customize your preferences. This makes it easier for you to submit information and inquiries to us and for us to provide the information, service, or products you desire.

We may also request information in the online order forms for products and services. The order forms may request your shipping and mailing address, contact information, demographic information, method of payment and, if applicable, the information necessary to process the form of payment for your order, including account numbers.

We may also collect information about you in surveys, promotions on our website, the searches you perform, and the pages you visit on our website. We may also monitor, on an anonymous aggregate basis, patterns of use on our website and the emails we send, including which links are clicked on in our email communications. We use this information to better personalize the content of our website and mailings to our users. We may also automatically collect your Internet Protocol address to help diagnose problems and for system administration. We may request additional information necessary to establish and maintain your account at our website. We may combine the information you provide with information we obtain from outside sources for our marketing purposes. All the information we collect during your visits will be protected and used in accordance with our Privacy Policy.

2. Specific Uses of Personally Identifiable Information

We do not provide your personally identifiable information to third parties for their marketing purposes without your consent.

The information we collect is used to customize your visit at our website. We show you content that we think will be interesting to you, and display content according to the preferences you indicate while on our website. We may use your information to send you promotional materials about us and our Partners (Partners include third parties with whom we have a retail, branding, marketing, or other business relationship or alliance). The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may also use your information to contact you, if necessary. Our Partners have their own Privacy Policies which may differ from ours. You should review their Privacy Policies upon visiting their websites or providing personally identifiable information to them.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We use your personally identifiable information to process orders. We may provide your personally identifiable information to the service providers we use to assist us in performing various functions relating to you order and your visit to our website. These include fulfillment houses, shippers, and technology support providers. We require our service providers to comply with our Privacy Policy with respect to any personally identifiable information we provide them and do not use this information for any unrelated purposes.

From time to time, we may aggregate statistical information regarding our customers, traffic patterns and website usage, or sell our research, which may contain aggregate information. In addition, we may report aggregate information to our advertisers. Any aggregate information we collect or provide to third parties will not individually identify any user.

We reserve the right to disclose any information if we determine such action is necessary (a) to comply with applicable law or to comply with legal process served on us; (b) to protect and defend the legal rights or property of, our website, or its users; (c) to protect the health and safety of the users of our website, our customers, or the general public; and (d) for credit fraud protection.

If we sell our business and website to a third party, the buyer will acquire the ownership of our website and the personally identifiable information you have provided to us.

We may use non-personally identifiable and aggregate information for our internal business purposes and may share that information with others.

3. Choices You Have Regarding the Collection, Use and Distribution of Your Information

Upon registering on the Jouer website, you will be given an opportunity to “opt in” or “opt out” to receive mailings from us or our Partners by “checking” a box in your account profile. If you check the “opt in” box, you consent to being placed on this mailing list. If you check the “opt out” box, you will not be placed on this mailing list, and you will not receive mailings from Jouer or our Partners. You may subsequently contact us to change your “opt in” or “opt out” selection. In addition, every electronic mailing that we send will include an option to “opt out” of future mailings. However, even if you check the “opt out” box, we reserve the right to send you recall or public health notices at our discretion. We limit any registration on our website and the ability to place orders to those who accept our information and to those who provide the requested information.

4. Disclosure of Personally Identifiable Information

We use cookies and other tracking technology to collect passive and behavioral information about your visit to our website. This information may be linked to your personally identifiable information. “Cookies” are bits of electronic information that a website can transfer to a visitor’s hard drive to help tailor and keep records of visits to the website. Cookies allow website operators to better customize visits to the website to the visitor’s individual preferences. Our website uses cookies to help keep track of what you have purchased, items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS and email. We also use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our website, and for other purposes relating to your transactions on the website. The use of cookies is standard on the Internet and many major websites use them to improve user experience. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. Even without accepting a cookie, you can still access most of the features on our website. However, we also use cookies to track shopping cart items through the order and browsing process, including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS, so you will not be able to place an online order if you disable cookies. We may use tracking devices to gather information about your visit to our website to conduct tracking analysis.

5. Protection of Your Personal Privacy by

In all transactions with our visitors and customers, we employ reasonable and current Internet security methods and technologies. Where appropriate, we password protect, use encryption techniques and install firewalls. We strive to protect your privacy. For all our efforts to safeguard your privacy however, no system can be guaranteed foolproof or failsafe. We cannot ensure or warrant the security of any information that you transmit to us, or that we transmit to you, or guarantee that it will be free from unauthorized access by third parties. Once we receive your information, we use reasonable efforts to ensure its security on our systems.

6. Accessing and Updating Your Information

You can maintain and update your account registration information with current, accurate and complete information. You may view, update, and edit your account registration information by logging in to your account and following the appropriate instructions. You are responsible for the accuracy of the information you provide us.

7. Other Information You Should Know About Your Online Privacy

The Jouer website may contain links to or from other websites and advertising. The Privacy Policies of those websites and advertisers may significantly differ from those of our website. We are not responsible for the Privacy Practices or the content of those websites or for their Privacy Policies. It is your responsibility to contact such website operators or advertisers directly to determine their Privacy Policy.

8. Minors

This website is not intended for children under the age of 13, and we do not knowingly collect or maintain information about them. While children under the age of 18 may browse the website, they may not register, provide information, or purchase our products.

9. Changes to This Privacy Policy

We reserve the right to change or modify this Privacy Policy in our discretion at any time without individual notice to the users of our website. We will post the changed or modified Privacy Policy on our website as soon as practical as such changes or modifications are implemented. The Privacy Policy in effect at the time of the use of the information governs our right to use the information.

10. Business Exclusions

This Privacy Policy does not apply to individuals acting solely in a business capacity and not for personal use.

11. Text Marketing & Notifications

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

12. Effective Date and Date of Update has adopted this Privacy Policy effective May 1, 2023 and it was last updated on March 1, 2024.

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